The Intelligent Nation proposes a systemic and radical transformation of the organisation, management, ownership and performance of the services of the state by capitalising on the potential offered by contemporary information capability and fulfilling the rights and obligations both to and of citizens.
In this book, John Beckford shows how, by adopting the principles of an Intelligent Organisation, the state can thrive and meet the needs of its citizens. He proposes a complete rethink of the state as the enabler or provider of public services. In particular, he points to the failure of the public sector to significantly emulate the massive gains in productivity and customer focus experienced in both manufacturing and services (e.g. finance, retailing, insurance). Governance and all public services must be redesigned to align to the contemporary needs of the citizen and exploit the power of information to enable a transformation of their effectiveness, redefine efficiency and support human-based services in crucial areas. Each chapter provides the key learning points, a discussion of the problem in theory and practice, integrated case studies, and discussion points.
Written in an accessible style, the book provides thought-provoking supplemental reading for masters and undergraduate students reading organisation theory, organisation development, political science, public administration, healthcare, information systems and business and management science.
Table of Contents
Chapter 1: The Dysfunctional State and the State of the Problem
Chapter 2: Sustainable and Resilient State
Chapter 3: Sustainable and Resilient Citizen
Chapter 4: Social Infrastructure and Services to the Public
Chapter 5: Fundamental Infrastructure and Utilities
Chapter 6: Understanding Performance, Serving Citizens Right
John Beckford is a partner in Beckford Consulting, Non-Executive Chair of the Board of Rise Mutual CIC, a Non-Executive Director of Fusion21 (a social enterprise) and CoreHaus and Visiting Professor in both the Department of Civil, Environmental and Geomatic Engineering at University College London and the Centre for Information Management, School of Business and Economics, Loughborough University.